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Shipping & Return

Shipping Information

Our shipping rates are as follows: Australia Post realtime rates

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: onlinesales@ozcandles.com.au

Refund and Returns

Your satisfaction is our first priority at OZ Candles. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. And we are not with responsibility for any further process on our candles.

Returns Process

To return an item, please send it to:

22 Sullivan Street, Golden Square, VIC 3555

And also include the following information:

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